Articles from Cognigy

Cognigy, a global leader in AI-powered customer service solutions, has been recognized as the leader in the newly released 2025 Conversational AI Intelliview from Opus Research. The report, titled “Decision-Maker’s Guide to Self-Service & Enterprise Intelligent Assistants,” shows Cognigy as the leading platform across critical evaluation areas including product capability, enterprise fit, GenAI maturity, and deployment performance.

Cognigy, a global leader in AI-powered customer service solutions, is bringing bold energy and enterprise impact to Customer Contact Week (CCW) Las Vegas 2025, the largest contact center conference in the world, with a packed line up of high-profile events, strategic partnerships, and immersive experiences highlighting the power of Agentic AI in transforming enterprise customer service.

Cognigy, a global leader in AI-powered customer service solutions, today announced it has achieved Microsoft Solutions Partner with Certified Software, the highest level of partnership within Microsoft’s AI Cloud Partner Program. This milestone recognizes Cognigy’s success helping major brands use AI to speed up support, reduce wait times, and improve customer satisfaction, all within the Microsoft ecosystem.

Cognigy, the global leader in AI-powered customer service, announced the grand opening of its new headquarters in Dallas. This expansion builds on Cognigy’s existing presence in the US and further expands on the hyper growth Cognigy has seen.

Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during its flagship event, Nexus Summit 2025. These awards honor enterprises that have demonstrated exceptional innovation and success in leveraging Cognigy’s AI Agents to transform customer and agent experiences.

Cognigy, a global leader in AI-powered customer service solutions, today announced it has been positioned by Aragon Research, Inc. in the Leader section of The Aragon Research Globe™ for AI Agent Platforms, 2025, based on completeness of strategy and performance.

Cognigy announces its placement in the CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP). Showcasing capabilities in customer contact and CX technology, Cognigy earned a Pioneering status for Real-Time Agent Assist/Copilot.

Cognigy, a global leader in AI-powered customer service solutions, today announced the premiere of the third season of its acclaimed video series, CX Disruptors. In the new AI Impact Series, industry leaders Toyota, Bayer, Lippert, and ERGO take center stage to share their transformative journeys. Each episode offers a firsthand account of how these trailblazers are using Generative and Conversational AI to elevate customer engagement, optimize operations, and drive digital transformation.

Cognigy, a global leader in AI-powered customer service solutions, today announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service. Purpose-built for large-scale contact centers, Agentic AI harnesses powerful, autonomous AI to handle intricate customer interactions with speed, intelligence, and a humanlike touch, enhancing both efficiency and customer satisfaction.

Next week, Cognigy, a global leader in AI-powered customer service solutions, will be in Orlando, Florida at the Gartner IT Symposium/Xpo and ICMI’s Contact Center Expo. At the conferences, Cognigy will showcase its AI-first customer service solutions, which are paving the path for the AI workforce of the future. Attendees will have access to live demonstrations and interactive experiences to discover firsthand the capabilities of Cognigy’s next-gen GenAI-powered Conversational AI solutions.

Cognigy, a global leader in AI-powered customer service solutions, today announced that it has been selected as the winner of the “Best Natural Language Understanding Solution” award for the second consecutive year in the annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market.

Cognigy, a global leader in AI-first customer service automation, announced today that it has raised $100 million in Series C funding. The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP and DN Capital and others. The new funding will accelerate Cognigy’s mission to deliver AI-first customer service at scale.

Global leader in AI-powered customer service automation solutions, Cognigy, today announced that it has recently been elevated to the Prime Partner Tier of NICE, a global leader in cloud contact center and workforce optimization solutions, reflecting the significant value and innovation Cognigy brings to the NICE inContact ecosystem.

Cognigy, a global leader in AI-powered customer service solutions, today announced the launch of its AI Agents for Sales and Marketing interactions. This cutting-edge technology is designed for enterprises that want to engage customers with hyper-personalized service and turn interactions into transactions, fueling revenue growth with an exceptional customer experience (CX) that scales. Cognigy will debut this innovation at Customer Contact Week (CCW) Las Vegas from June 3-6 at Caesars Forum.

Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. In this evaluation, Cognigy was recognized as the top-ranked solution in the Strategy category and received the highest possible scores in nine criteria, including Orchestration of AI Assets, Integrations, Bot Management, Operational Reports and Dashboards, Scalability and Reliability, System Architecture, and Supporting Services and Offerings.

Cognigy, a global leader in AI-powered customer service solutions, will participate as an Elite AppFoundry Partner at the highly anticipated Genesys Xperience 2024 conference, May 13-15 in Denver, Colorado. Under the theme "Your Future Accelerated," Genesys Xperience 2024 promises to propel the future of the customer experience, offering a perfect platform for Cognigy to showcase its innovative AI-powered customer service solutions.

Cognigy, a global leader in AI-powered customer service solutions, will showcase its AI Agents and AI Copilot solutions at the Avaya Engage 2024 conference, taking place from May 13-15 in Denver, Colorado. Cognigy’s ability to deliver its best-of-breed AI automation solutions integrated with Avaya’s premise-based contact center and CCaaS solutions is a powerful example of Avaya’s ‘innovation without disruption’ strategy.

Low prices. Lightning-fast customer service. Free shipping and returns. The giants of industry have raised customer expectations to new heights, and retailers that don’t want to fall behind are searching for ways to find success in this ultra-demanding landscape. How can businesses ensure customer satisfaction and differentiate themselves while contending with labor challenges and cost pressures?

Cognigy, global leader in AI-powered customer service solutions, today announced its advancement to the Elite Tier partnership on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Cognigy, a global leader in AI-driven customer service solutions, announced today that TMC, a global, integrated media company, has named Cognigy.AI as a 2024 CUSTOMER Product of the Year Award winner.

Following its successful inclusion in the Genesys AppFoundry in Europe, Cognigy, a global leader in Conversational AI, is excited to announce its expansion into the Genesys AppFoundry® Marketplace in North America. This strategic move amplifies Cognigy's commitment to delivering state-of-the-art Conversational AI solutions to businesses across the globe.

A global leader in AI-enabled customer service solutions, Cognigy, today announced the availability of its cutting-edge platform in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Cognigy customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management. This development underscores Cognigy's commitment to providing seamless, scalable, and efficient Conversational AI solutions to businesses worldwide.

Cognigy, a global leader in AI-driven customer service solutions leveraging Conversational and Generative AI, is excited to announce the return of its highly acclaimed CX Disruptors series. Titled "Masters Series: CX Forecasts 2024," this second season promises to provide invaluable insights into the future of customer experience (CX) from the most influential voices in the customer service industry.

Conversational AI leader Cognigy announced today that TMC, a global, integrated media company, has named Cognigy.AI as a 2023 Conversational AI Excellence Award winner, presented by TMC’s CUSTOMER magazine. The 2023 Conversational AI Excellence Award recognizes tools, platforms and applications that contribute to the delivery of Conversational AI solutions.

With a commitment to drive customer service excellence, Conversational AI leader Cognigy announced today the launch of AI Copilot. The new solution leverages the powerful synergy of Conversational and Generative AI to redefine agent assist possibilities in enterprise contact centers.

Delivering the best possible customer experience (CX) is critical to an organizations’ future ability to survive. But, while the high-level benefits are clear, the large majority of global contact centers lag behind in adoption of customer service automation technologies – including Generative AI, or Large Language Models (LLMs) – that will drive them forward.

Cognigy, the leader in Conversational AI, has been recognized in the Gartner® Voice of the Customer report for Enterprise Conversational AI Platforms as a Customers' Choice with 98% of Cognigy's customers willing to recommend Cognigy.

With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy today announced the launch of Cognigy Knowledge AI. The new solution is the latest development in the company’s ongoing charter to empower enterprises with effortless and hyper-personalized customer service.

Cognigy, a Conversational AI market leader, today announced that it has been selected as winner of the “Best Natural Language Understanding Solution” award in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

Next week at Avaya’s ENGAGE Conference, Enterprise Conversational AI (ECAI) market leader Cognigy will be on hand to highlight the integration of its ECAI platform, Cognigy.AI, with Avaya’s portfolio of industry-leading CCaaS and Contact Center solutions. Customer conversations and demos at Cognigy’s booth #242 will also feature its latest Generative and Conversational AI-driven solutions, including its new multi-modal customer experience capability, xApps. Cognigy’s leadership will also participate in a speaking session and partner panel during the conference.

Cognigy, an Enterprise Conversational AI (CAI) market leader, today announced it has entered into a strategic reseller partnership with Black Box®, a leading Global Solutions Integrator (GSI). By combining Cognigy's industry-leading enterprise-class Conversational AI-based technology with Black Box's comprehensive CX solution practice, including a global network of CX professionals, the companies will deliver powerful AI-based solutions that drive exceptional customer experiences.

Cognigy, a Conversational AI market leader, today announced that its Enterprise Conversational AI platform, Cognigy.AI, is now available for purchase from AWS Marketplace. Cognigy.AI enables AWS customers to create next-generation customer experiences by delivering 24/7, personalized service experiences at scale, on both voice and digital channels.

Cognigy, the market leader in Conversational AI, announced today at Enterprise Connect 2023 an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to deliver next-generation Conversational AI solutions to Avaya’s large global base of contact center customers. Integrated with the Avaya Experience Platform, Cognigy’s transformative Conversational AI and Generative AI solutions will enable Avaya customers to create next-generation customer experiences while improving efficiency and increasing employee engagement.

Cognigy, a Conversational AI market leader, and Foundever™, a global leader in the customer experience (CX) industry, today announced a new partnership aimed at delivering next-generation customer experience. The partnership combines Cognigy’s Conversational AI platform, Cognigy.AI, with 30+ years’ experience from Foundever in delivering impactful CX solutions that create end-to-end conversational solutions which accelerate the digital transformation of the contact center. Together, Cognigy and Foundever will offer brands truly personalized customer journeys that result in superior customer experience with reduced operating costs and a rapid return on investment.

Cognigy, the market leader in Conversational AI, today announced its Enterprise Conversational AI (ECAI) platform, Cognigy.AI, is now available as a Premium Application on Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Market leader in Conversational AI Cognigy, today announced that the company has been ranked in first place for all Use Cases in the Gartner® Critical Capabilities for Enterprise Conversational AI Platforms for its platform Cognigy.AI. Access a complimentary copy of the report. The research evaluated 19 vendors across 11 Critical Capabilities.

Cognigy, a market leader in Enterprise Conversational AI, today announced executive team appointments of Joe Havlik, vice president of North America, Alan Ranger, vice president of marketing, Thomas Roll, vice president of global alliances and partnerships, and Sami Ammous, vice president of sales, APAC.

Market leader in Conversational AI Cognigy today announced that the company has been named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for its platform Cognigy.AI. Access a complimentary copy of the report. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

Cognigy, a Conversational AI market leader, announced today that it has been selected to participate in the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS Partners who provide software solutions that run on or integrate with AWS, dedicated to the global business development of AWS Partners.

Cognigy, a market leader in Conversational AI, today announced that its platform, Cognigy.AI, will be enhanced with Generative AI, or Large Language Models (LLMs) like OpenAI’s GPT-3, to augment Conversational AI deployments. The adoption of Generative AI will help to further transform enterprise customer service and contact centers by creating advanced conversational experiences and driving efficiency.

Cognigy announced today that it has achieved the Amazon Web Services (AWS) Conversational AI Competency distinction. This designation recognizes Cognigy for its expertise in developing high quality, highly effective chatbot, virtual assistant and interactive voice response (IVR) solutions.

Cognigy, a market leader in Conversational AI, today announced that it was named to the Constellation ShortList™ for Conversational AI in Q3 2022. The technology providers included in the research deliver innovative solutions in the transformation of customer service experiences.

Leading Conversational AI provider Cognigy today announced that its platform, Cognigy.AI, has received the highest evaluation from customers to date on Gartner Peer Insights™ in the categories of Enterprise Conversational AI Platforms (4.8) and Conversational Platforms (4.9). Between the two categories, with a total of 86 reviews, 97% and 100% of customer reviewers are willing to recommend Cognigy for Conversational AI Platforms and Conversational Platforms respectively.

Cognigy, a market leader in Conversational AI, today announced that Hardy Myers has been appointed senior vice president, business development and strategy for the company. In this role, Myers will work closely with Cognigy’s co-founders and senior management team to develop the company’s strategic priorities, secure and activate partnerships, and implement the optimal business processes to achieve Cognigy’s strategic and financial objectives.

Cognigy, a global leader in customer service automation, has been selected as one of this year’s featured companies for Enterprise Connect 2022 Innovation Showcase. Cognigy will highlight its conversational AI enterprise platform for CX onstage during the Innovation Showcase, which takes place the first day of the Enterprise Connect Conference & Expo, March 21-24, 2022 in Orlando, Florida.

Cognigy, a global leader in omnichannel Customer and Employee Service Automation with its Conversational AI platform Cognigy.AI, today announced the launch of Cognigy Insights, a powerful analytics suite integrated with the Cognigy.AI platform to help enterprises make sense of their conversational data, and give them the means to act upon insights, all within one best-in-class suite.

Cognigy, a leading global provider of customer service automation, has won Berlin Brands Group (BBG), an international e-commerce company, as a new customer. With its scaling platform, BBG provides its own 14 brands and 20 recently acquired brands access to over 100 channels in 28 markets worldwide. Fast growth is critical to success. The scaling of customer service across all markets, languages and channels is correspondingly important for BBG. BBG will also use smart bots in addition to personal contact in conversational commerce.